Questions to Guide Your Quality Journey

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One approach to Continuous Quality Improvement is Penn State’s IMPROVE model.

Penn State’s IMPROVE Model

I - Identify and Select Process for Improvement

M - Map the Critical Process

P - Prepare Analysis of Process Performance

R - Research and Develop Possible Solutions

O - Organize and Implement Improvements

V - Verify and Document Results

E - Evaluate and Plan for Continuous Improvement

Questions to guide your quality journey:

  1. What is the current work environment?
  2. What are the current processes?
  3. What performance data about the processes do you have or would like to have?
  4. What are some possible approaches to improve the processes?
  5. How can you implement the improvements?
  6. How successful are the improvements?
  7. What are the next steps?

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